FAQ
Scroll down to read about everything you need to know before your visit to CopenHill!
These are the most frequently asked questions from guests, skiers and users.
OPENING DATE AND HOURS
CopenHill opened officially 4th of October 2019.
For information about our opening hours, please click here.
BOOKING SYSTEM
How do I book my skiing time?
Also access this video, which shows a step-by-step guide on how to book ski time. Watch it here.
How do I redeem my gift card?
Once you have selected the date, number of hours and time, you must announce the names of yourself and possibly the ones for which you book. For this you can enter your voucher code for each person which you received when you purchased your gift card(s). Then the value is offset in your ski booking, and your gift card is redeemed.
GIFTCARD
What can I purchase with my giftcard?
If you are lucky to have recieved a giftcard to CopenHill, you can use it for all the products at copenhill.dk/booking. That includes: ski booking, rental equipment, insurance, advantage pass and annual pass. The giftcard cannot be used in the bars, products in Steep & Deep or for sledding.
PRICES AND SEASON PASS
Can we get kids-/senior/student discount?
Children under the age of 10 get a discount – you can find our prices here.
On a regular basis, we will have events with advantageous prices for seniors and students.
RACE & FREESTYLE
Is it possible to do gate-training?
Yes, there is a gate-run on the steep part of the ski slope - here you can measure your time and compete with / against your friends.
Is there a Freestyle park?
Yes, we are happy to see how much the freestylers love the opportunity to hang out and practice our mixed obstacles - there is something for everyone from the flat box to the rainbow rail. We are also in the process of creating a workshop area, where dedicated enthusiasts can make / design their next obstacle.
EQUIPMENT
Is it possible to rent equipment at CopenHill?
Yes, at the ski center at the foot of the hill Steep & Deep is ready to provide you with rental equipment. You can rent everything you need for both skiing and snowboarding. If you are renting equipment our recommendation is that you arrive 30 minutes before the beginning of your booking. That way you can get ready to hit the slope on time. Rented equipment must be returned within 30 minutes after your booking has ended.
Is it possible to buy equipment at CopenHill?
Yes, Steep & Deep ready with everything your heart desires.
Is it possible to use my own equipment?
You are very welcome to use your own equipment, as long it is properly maintained. Remember to check your skis/snowboard regularly in case of wear and tear. If your skis/snowboard have dull edges, are too worn down, or in other ways need service, the rental shop will offer you free rental skis while your own are being serviced. Find out more in the rental shop.
Is there a storage space for my own equipment?
In the future, you will be able to store your ski equipment at CopenHill. We are currently working on a solution.
Does the base wear the skis or snowboards down?
Ski:
You can use your own equipment on the ski slope. We've experienced that skis with the production method "sintered base" has less risk of getting damaged due to frictional heat, but this is not a guarantee. At the top of the ski lift, there is a black silicone mat, which the skis must slide over. Here, the skis are greased with silicone, which along with the silicone on the ski slope, makes the skis glide on the surface. For safety, check regularly for any signs of damage to the skis. Skiing at high speeds increases the risk of frictional heat damaging the base of the skis. CopenHill does not provide any warranty or compensation for damaged skis.
Snowboard:
You can use your own equipment on the slopes. We've experienced that snowboards with the production method "sintered base" has less risk of getting damaged due to frictional heat, but this is not a guarantee. It is very important to be sure that the entire surface of your board gets covered in silicone before every run, otherwise the base can sometimes make marks, melt and cuts on your board. Snowboarding at high speeds increases the risk of the frictional heat damaging to the base of the snowboard. It is very important that you check regularly for any signs of damage on your snowboard. CopenHill does not provide any warranty or compensation for damaged snowboards.
Is it mandatory for everyone to wear a helmet?
It is mandatory for anyone under the age of 18 to wear a helmet while skiing, and we strongly recommend that everybody takes their safety repercussions and wears one when skiing/boarding.
CLOTHING AND WEATHER CONDITIONS
Will it be possible to ski all year round?
Yes, it will be. If it rains the base will become more slippery, but it will also make it more fun to ski on. If it snows – just perfect, then we can welcome you to a few hours of "real" ski holiday.
What type of clothing should I wear?
There is no specific demand on what clothes to wear, but we recommend wearing clothes that covers your legs and arms, plus gloves, to minimize damages if you should fall. Please note that the silicone surface on the ski slope is sticky, and can be transferred to your clothes if you carry your skis over your shoulder, or fall on the slope.
Have a look at this video with Thomas Uhrskov that explains what kind of gear you should wear here.
Does it ruin my clothes if I fall?
Depending on how wildly you ski, the clothes may get marks or get worn. The silicone layer on the base can also leave marks on the clothes. Be aware that the silicone on the base is somewhat sticky and can stick to the clothes if you carry the skis over your shoulder or fall on the slope.
CHILDREN
Is there a specific area for children to ski?
We love children! And therefore, we have done our very best to offer them the best possible experience at CopenHill. We are working on a children's area at the foot of the hill, and we will also hold many children's events throughout the year.
Will it be possible for children to ski without their parents?
We love children! And therefore, we can offer them the best possible experience at CopenHill. We are working on a children's area at the foot of the hill, and we will also hold many children's events throughout the year.
How early can children start skiing?
In reality, there are no rules for how early children can start skiing at CopenHill, but we recommend that they are at least 3 years old, to ensure that the children get a good experience and get off to a good start. We have a fantastic ski school (Snowminds) who loves to help the children get started!
GROUPS & EVENTS
I would like to book ski-time for a group - how do I do it?
If you want to book skiing for groups, you do so via our online booking site. Follow the CopenHill social media or sign up for the SKI365 newsletter to be among the first to get info.
If you want to order meals, book tables or other activities in connection with your ski-booking, please send us an e-mail at sales@copenhill.dk.
I would like to host an event at CopenHill - who should I contact?
If you have a great idea for a special event you would like to host, contact us at sales@copenhill.dk. For a specific offer and if you are a company, please contact sales@copenhill.dk. If your event is exclusively about skiing, you must book skiing time via our online booking site.
IN GENERAL
Can I use my sled on the hill?
For safety reasons, it is not allowed to toboggan on the ski slope while people are skiing. Instead, we keep separate sledge events several times a year - keep an eye on our website for more info.
Can I bring pets to the hill?
Pets (e.g. dogs) are not allowed on the roof or in the ski center. Service dogs are an exepction and may be brought along.
Is there a place for me to change into my ski clothes and take a bath afterwards?
You can change clothes in the toilets or dressing room at the ski center, but we do not offer any shower facilities.
Can I store my clothes during skiing?
At your own risk, you can hang your clothes or bag in the toilet hall in the ski center. There are currently no lockers or storage facilities.
Where can I park my car?
We have 350 free parking spaces by the ski center.
How long before my pre-booked ski time should I be there?
It is entirely up to you, but we recommend that you arrive some time in advance and no later than 30 minutes before your ski time starts, so you are ready to take the ski lift when your preebooked time begins. Remember to include time to rent / buy equipment, and possibly pick up your ski pass at the ski center.